Follow Moving Matter:

TERMS & CONDITIONS

Moving Matter/Noor van Gestel is registered at the Chamber of Commerce in the Netherlands under number KVK 17263947.

The website www.movingmatter.nl and its original content, features, and functionality are owned by Moving Matter/Noor van Gestel and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. The terms and conditions below apply to the coaching services of Moving matter/Noor van Gestel (the “coach”) to any individual (“the client”) and constitute the contract for the service to be provided by Moving Matter/Noor van Gestel for the client.

COACHING TERMS & CONDITIONS

  1. Understanding

1.1 The term ‘coaching’ covers life coaching, personal coaching and business coaching.

1.2 Coaching is not psychological counselling or any type of therapy, and should not be construed as such.

1.3 In return for the fees payable by the client (or by a third party on their behalf), the coach agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

1.4 The date of the first chemistry session shall be deemed to be the start date for the service. Participation by any individual in the chemistry session constitutes acceptance of these terms and conditions. A summary of these Terms, personal additions by the client and a reference to the full Terms and Conditions will be actively created in the foundation session, and be signed and agreed as the “agreements of our coaching relationship”, in the Kick Off document.

  1. Responsibility

The coach will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved but are never guaranteed. The client has sole responsibility for taking important decisions in their life or business. The coach has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.

  1. Confidentiality
 

All information discussed in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else. The coach acts according to the ethical code of CTI and ICT: https://coachfederation.org/code-of-ethics.

  1. Format
 

Coaching takes place online via Skype or Zoom, via telephone or Face to face (location by mutual agreement). Any other format is open for discussion and should be mutually agreed upfront. The length of each session is agreed between the coach and the client before coaching sessions commence. The minimum time for a single session being 45min, the max 90min.

  1. Collaboration
 

The coach will use the available coaching techniques with the client and agree with the client what works or doesn’t work. Both the coach and the client have the right to talk openly and candidly, and the client is encouraged to discuss any concerns they have with the coach on any area of the coaching process. The coach welcomes openness and honesty. Feedback about the service is welcomed and can be given during a coaching session or via e-mail. Moving Matter/Noor van Gestel is continually striving to ensure the standard of service it provides to its clients remains outstanding. At the end of the coaching process or series of coaching sessions, the client will be asked to complete a short feedback form.

  1. Date and time

The date and time of the first session and any subsequent session will be agreed between the coach and the client by phone and email. The first session can also be booked via the website movingmatter.nl, and will be confirmed by email. A minimum of 6 sessions is recommended, but not mandatory. The number of coaching session will be agreed at the start of coaching between the coach and the client, and confirmed by the coach in the Kick Off document.

  1. Session fees
The fee per session is nominal and is 2% of the clients gross monthly salary, unless otherwise agreed on. This is based on trust and good confidence. The session fee shall be determinded by the client and notified to the coach. The coach will confirm the fee in the Kick Off document.

  1. Payment terms

Fees can be paid cash, online by Revolut or by bank transfer. Fees are payable in advance of or after each coaching session unless otherwise agreed. Where payment has not been received in advance of or after a coaching session, the coach is not obliged to provide the (next) session.

  1. Cancellation, rescheduling, refunds

9.1 If the client needs to rearrange a coaching session, they should provide at least 24 hours’ notice. Refunds on cancellations made against future sessions will be at the discretion of the coach. If the cancellation is within 24 hours prior to the session, the coach can charge the session fee.

9.2 In exceptional circumstances the clients or coach may need to rearrange a coaching session; in these circumstances the client and coach will use reasonable endeavours to provide a mutually satisfactory alternative appointment.

9.3 Where a client pays for a session, or sessions, in advance they must have the coaching session(s) that they have paid for within 8 months of the payment, or their fee is forfeited.

9.4 The client may terminate their coaching contract at any time in writing. Any monies owed by the client at the time of cancellation will become due immediately. Refunds on payments made against future sessions will be at the discretion of the Coach.

9.5 In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, the coach can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. Under such circumstances the client will be given reasonable notice of termination by the coach and will be refunded any advance payments made for coaching sessions not yet provided.

9.6 There may be occasions when the coach may recommend to the client that they seek an alternative service more suited to their current needs. In this event the coach will fully discuss the reasons for the recommendation with the client. It is the client’s sole responsibility to decide whether to follow the recommendation and the coach does not accept any liability for the outcome of any decisions the client choses to make.

  1. Governing law

This contract is governed by the law of the Netherlands whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.